Returns Policy
At REITIVE, we want you to be completely satisfied with your purchase. If you’re not happy with an item, our returns policy is designed to make the process as easy and straightforward as possible.
Eligibility for Returns
- Time Frame: Items can be returned within 30 days of receipt.
- Condition: Products must be in their original condition, unused, unwashed, and with all tags attached.
- Non-Returnable Items: Certain items such as clearance products, personalized items, or intimate apparel may not be eligible for return. Please refer to the product page for specific details.
Return Process
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Request a Return: Email us at [email protected] with your order number and reason for return. Our customer service team will guide you through the next steps.
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Prepare Your Package: Securely pack the item(s) in the original packaging, if possible, and include your proof of purchase.
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Shipping: You are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or defective item).
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Send It Back: Once we approve your return request, send the package to the address provided by our customer service team.
Refunds
- Processing Time: After receiving and inspecting your return, we aim to process your refund within 7-10 business days.
- Original Payment Method: Refunds will be issued to the original payment method used during purchase.
- Partial Refunds: In some cases, only partial refunds may be granted (e.g., items not in their original condition).
Exchanges
If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. This ensures quicker processing and availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will arrange for a replacement or refund at no additional cost to you.
Questions?
For further assistance, feel free to contact our customer service team. We’re here to help ensure your shopping experience with REITIVE is a positive one.
Thank you for choosing REITIVE. Your satisfaction is our priority!